Sales and Purchase Support
If you have a question about your order, open a support ticket in our support ticket tracker. With questions about volume discounts, or the Virtualmin Partner Program, please contact us at email@example.com.
Refunds and Order Cancellation
If you would like to cancel your order or receive a refund for any reason, please contact us at firstname.lastname@example.org. You will generally receive a response within two business days. You may also file a ticket in the issue tracker, which may result in a faster response time. Please mark the ticket private, if you are including any sensitive information, such as license details or billing information.
Press and Media Contacts
Please visit our online press kit for press contact information, logo imagery in scalable formats, and screenshots. For questions, or to schedule an interview or products for review, contact email@example.com.
Any other requests should generally be brought up in the Virtualmin.com community for questions about our Open Source Virtualmin GPL, Webmin, and Usermin products, on the Bug Tracker for bug reports about the Virtualmin.com website or any of our products. Our Virtualmin Professional and Cloudmin customers may also open a private issue on the Bugs and Issues Tracker. We try to respond to issues within 24 hours, seven days a week, including holidays (but, because Virtualmin, Inc. is a small company, we can't guarantee it). Please respect that the issue tracker is only for bugs or support queries from our Professional products customers, and we'll try to keep the response time in the forums as low as possible so you still get reliable and fast help even for our Open Source software.