Don't worry. We're here to help.If you have questions about your Virtualmin Professional, Cloudmin, or Virtualmin GPL system, or have run into any problems, the quickest path to solutions is usually as follows:
Search for similar problems
If your question has been asked before, you might be able to find an answer in minutes and get your problem knocked out before we even know it exists. If a search does not provides good answers, proceed to step 2.
Step 2 for Virtualmin Professional and Cloudmin Professional commercial products onlyIf your question is about Virtualmin Professional or Cloudmin Professional, file a ticket in our bugs and issues tracker. This feature is only for currently valid licenses of Virtualmin and Cloudmin, and for bug reports in any of our products. Open Source product users looking for support should use the forums. Please mark the ticket private if you will be including any sensitive information, such as license details or passwords.
Step 2 for Virtualmin GPL, Cloudmin GPL and other Open Source productsIf you are using any of our Open Source products, ask your question in the forums. Or, if you think you've have found a bug in Virtualmin, Cloudmin, Webmin, or Usermin: File a bug in our bugs and issues tracker.
Support tickets and forum posts usually receive a reply the same day if posted during business hours, or within 24 hours on weekends and holidays.