Don't worry. We're here to help.
Make the most of your Virtualmin and Cloudmin deployments, find quick solutions to common problems, and get direct assistance from the developers of Webmin, Virtualmin, Cloudmin, and Usermin. Usually, the quickest way to get answers is as follows:
Step 1: Search for similar questions
If your question has been asked before, you might be able to find an answer in minutes and get your problem knocked out before we even know it exists. If a search does not provides good answers, proceed to step 2.
Step 2a: Open a ticket in our support tracker
If you need fast, reliable, support, open a premium ticket in our support tracker. If you have any active Professional product, your tickets are always free. If you're a Virtualmin GPL or Cloudmin GPL user, you can purchase per-instance support in our shop that works for questions about any of our Open Source projects.
Step 2b: Ask the community
If you can wait for answers from our community and don't want to spend any money, ask your question in the forums. Every member of the Virtualmin staff also monitors the forums, and tries to help out whenever we can. We generally prioritize paid support queries (we've got bills to pay, after all!), but our forums are very active and our community is knowledgeable.
Step 3: Found a bug?
If you've found a bug in Virtualmin or Cloudmin, GPL or Professional, please file a bug in the issue tracker. It benefits everyone when you let us know about bugs you find in our software. There is never a cost for filing bug tickets in our tracker (please don't abuse this loophole by filing support tickets marked as a "bug").
Contact our sales team to discuss enterprise support contract options and pricing, if you've got a larger Virtualmin or Cloudmin project, or need more extensive support. Please note: For any questions about orders, renewals, or support inquiries, opening a support ticket in the tracker will always result in a faster response than email, and we will be able to more easily see the problem through to its resolution. Virtualmin and Cloudmin Pro customers receive unlimited support tickets in the tracker.